Privacy Policy

1. About this Privacy Policy

This policy applies to all personal information processed through the Eco Home Check website at ecohomecheck.co.uk, including our eligibility checker, contact forms, editorial content, and any email communications we send. It was last updated on 8 October 2026 and supersedes all previous versions.

We review this policy at least annually and whenever a material change to our services affects how we handle personal data. The “Last reviewed” date at the top of this page reflects the most recent update. We encourage you to check back periodically. If you are a returning visitor and the date has changed, we recommend reading the updated sections before continuing to use the service.

2. Information we collect

When you complete the checker, we process your full postcode, property type, heating system, EPC band, ownership status, household income band and improvement interests. The results page includes these answers in its address, so take care before sharing that link. A postcode and household answers may be personal information; we do not treat them as anonymous by default.

If you submit a quote enquiry, we collect your name, email address, phone number, contact preference, postcode, checker answers and results. If you save results, we store your email address with the results and answers you submit. Contact emails include your address and the contents of your message.

We use Plausible Analytics for aggregate usage statistics. Our checker also records completion and enquiry-button events. If tracked referral links are introduced, click records may include the referring page, provider, time and a referral identifier; this policy will describe any additional data used.

3. How we collect your information

You provide information through the checker, enquiry and saved-results forms, or by contacting us. Required fields are marked on each form. You can browse our guides without submitting an enquiry.

Our hosting and database providers process technical request information to deliver and secure the site. The checker sends your answers to our service to calculate results and record usage. We do not currently obtain homeowner leads from third parties.

4. How we use your information

We use checker answers to produce indicative grant results and understand how the service is used. Results do not constitute a grant application or a decision by a scheme provider. We use enquiry details to review your request and contact you about it, and saved-results information to keep a record of the results you asked us to save.

When you request quotes, you ask Eco Home Check to arrange contact with a qualified installer about your requested work. The form explains that we may share your contact details and property answers for that purpose. We review requests before any introduction; submitting the form does not automatically forward your details or guarantee a quote.

We do not add enquiry contacts to a marketing mailing list. Any future marketing subscription will have a separate opt-in and a way to withdraw it.

5. Lawful basis for processing under UK GDPR

We rely on legitimate interests (Article 6(1)(f)) to operate the checker, record requested enquiries and saved results, respond to messages, and maintain the security and usability of the site. These interests must be balanced against your rights; you can object by contacting us. We only keep information needed for these purposes.

We record the wording shown when you request quotes, its version and the submission time. You can cancel a pending introduction by contacting us. Where consent is required for a use of your information, we obtain it before that use and you can withdraw it. Any marketing subscription requires a separate opt-in; requesting a quote is not agreement to unrelated marketing.

The checker automatically produces indicative suggestions. It does not make decisions with legal or similarly significant effects: eligibility and funding decisions remain with the relevant scheme provider.

6. Cookies and tracking technologies

Our public-site analytics use Plausible and do not set analytics cookies. We do not currently use advertising pixels or retargeting cookies on the public site. Administrative sign-in uses authentication cookies for authorised staff.

If we introduce affiliate tracking, we will identify paid links and update this policy to explain the tracking used. We will seek consent for any non-essential cookies or similar technologies where required. External websites have their own privacy and cookie notices.

7. Sharing your information with third parties

Your request is received and stored by Eco Home Check. To arrange a quote, we may share your contact details and relevant property answers with a qualified installer selected for your requested work, including from an installer panel. The installer may contact you about that quote using your stated contact preference. We limit sharing to the information needed for the request. Operator and data-controller details are in section 17.

We are developing affiliate and direct installer referral arrangements and may earn a fee for an introduction. Referral availability depends on those arrangements. See How We Earn.

We use Vercel for hosting and Supabase for database storage. These providers process information on our behalf to deliver the site. We use Plausible for aggregate analytics. We may also disclose information where necessary to meet a legal obligation or handle a legal claim.

8. International data transfers

Our hosting and database providers operate internationally, so processing may involve countries outside the UK. A database location alone does not mean that all support, hosting and subprocessor activity stays in that country.

For restricted international transfers, UK data protection law requires an applicable adequacy decision or appropriate safeguards, such as approved contractual terms. The providers describe their transfer arrangements in the Vercel data processing terms and Supabase data processing terms. Contact us for information about the safeguards applicable to your information and how to obtain a copy.

9. How long we keep your information

Our retention limit for identifiable checker records, saved results and unfulfilled quote enquiries is 90 days from submission. We review these records manually and delete them earlier when they are no longer needed. We do not keep enquiries indefinitely in case a future referral opportunity becomes available.

If you ask us to continue handling an active enquiry beyond that period, we record the reason and review the information again within 30 days. Routine email correspondence is kept for up to 12 months after the last message, unless it is no longer needed sooner. Where a legal obligation or dispute requires particular records to be kept longer, we retain only those records for the necessary period. Statistics may be kept longer only if they no longer identify anyone. You can ask us about deletion using the contact details below.

10. Your rights under UK GDPR

You have the following rights in respect of the personal data we hold about you. To exercise any of them, please see Section 11.

• Right of access. You may request a copy of the personal data we hold about you. We will provide this in a commonly used electronic format within one calendar month of your request.
• Right to rectification. If any data we hold about you is inaccurate or incomplete, you may ask us to correct it. We will act on your request without undue delay.
• Right to erasure. You may ask us to delete your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or if you withdraw consent and there is no other lawful basis for processing.
• Right to restriction. You may ask us to pause our processing of your data while a dispute about its accuracy or our right to use it is resolved.
• Right to data portability. Where we process your data on the basis of consent or contract, and processing is carried out by automated means, you may request your data in a structured, machine-readable format.
• Right to object. You may object to processing based on legitimate interests. We will stop unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent. Where processing is based on your consent — for example, marketing emails — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal.
• Right to complain to the ICO. If you believe we have handled your data unlawfully, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). See Section 16 for contact details.

11. How to exercise your rights

To exercise any of the rights described in Section 10, please send an email to hello@ecohomecheck.co.uk with the subject line “Data request.” Please include enough information for us to identify your records — typically the email address you used when interacting with our service. We may ask you to verify your identity before proceeding.

We will respond to all data rights requests within one calendar month. If your request is complex or we have received a large number of requests, we may extend this period by a further two months, in which case we will notify you within the first month and explain the reason for the extension. We do not charge a fee for reasonable requests, though we reserve the right to charge a reasonable fee or refuse manifestly unfounded or excessive requests.

12. Children's privacy

Eco Home Check is not directed at children under the age of 18. Our services are designed for homeowners, tenants, and householders making decisions about energy-efficiency improvements to their properties — decisions that are typically made by adults. We do not knowingly collect personal data from anyone under 18.

If you are a parent or guardian and believe that someone under 18 has submitted personal data through our service, please contact us at hello@ecohomecheck.co.uk and we will delete the relevant data promptly. We will not intentionally retain any personal data relating to a minor once we become aware of it.

13. Security

All data transmitted between your browser and our service is encrypted using TLS (HTTPS). Data stored in our Supabase database is encrypted at rest. We use Supabase Row-Level Security (RLS) policies to ensure that data is accessible only to authorised processes and users — no public-facing API route has access to personal data beyond what is strictly necessary to service your request. We do not store any payment card data on our own infrastructure; any payment processing (if applicable in future) would be handled by a PCI-DSS compliant third-party provider.

We regularly review our security practices and access controls. Administrative access to our systems is restricted to authorised personnel and protected by strong authentication. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO within 72 hours of becoming aware of the breach, and we will notify affected individuals without undue delay where required.

14. Links to other websites

Our site contains links to external websites — including affiliate partners, GOV.UK grant information pages, and MCS installer directories. When you follow a link to an external site, you leave ecohomecheck.co.uk and that site's own privacy policy governs how your data is handled from that point. We are not responsible for the privacy practices of third-party websites, even those we recommend or link to frequently.

We cannot guarantee the privacy practices of an external site. We recommend reviewing the privacy policy of any website you visit before submitting personal information. This is especially important before requesting quotes from installers or energy companies, as those interactions involve your contact details and property information.

15. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or data processing practices. When we do, we will update the “Last reviewed” date at the top of this page. We encourage you to check this page periodically, particularly if you use our service regularly.

If we make a material change — one that significantly affects how we collect or use your personal data — we will notify subscribers by email at the address you have provided, if applicable. Non-material changes (such as clarifications or corrections that do not alter your rights or our obligations) will be made without separate notification. A policy update does not replace consent where consent is required for a new use of your information.

16. Complaints

If you have concerns about how we handle your personal data, we ask that you contact us first at hello@ecohomecheck.co.uk so that we have an opportunity to address your concern. We take all privacy complaints seriously and will respond promptly.

You also have the right to lodge a complaint directly with the UK Information Commissioner's Office (ICO) at any time, without first contacting us. The ICO is the UK's independent supervisory authority for data protection. You can contact the ICO at ico.org.uk or by telephone on 0303 123 1113 (Monday to Friday, 9am to 5pm).

Related pages

• Terms of Service
• How We Earn
• Legal Information